Faq
Frequently Asked Questions (FAQ)
1. Where are your products from? Elifa Collective offers a curated selection of products from a global network of trusted production partners and suppliers. We search internationally for unique, design-led items to bring to our collection.
2. When will my order be dispatched? Your order is typically processed and dispatched within 2-5 business days. Once it's on its way, you'll receive a shipping confirmation email with your tracking number.
3. How long does delivery take? As we source unique items from our international partners, shipping times are longer than domestic delivery. We believe the quality and design are worth the wait. Here are our current estimates from the date of dispatch:
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United States & Europe: 10–25 Business Days
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Canada, Australia, & New Zealand: 15–30 Business Days
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Rest of the World: 15–40 Business Days
4. Do you ship worldwide? Yes, we are pleased to offer international shipping to bring the Elifa Collective edit to our global community.
5. How can I track my order? Once your order is dispatched, we will send you an email with your tracking number and link. Please note, it can take 3-5 days for the tracking information to become active in the carrier's system.
6. What is your return policy? We accept returns within 14 days of delivery. Items must be unused, in their original condition, and packaging. To initiate a return, please contact us first.
7. How can I contact you? Our customer support team is ready to help. You can reach us anytime at info@elifacollective.com or via WhatsApp at +90 507 083 51 22.